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We process VISA and MasterCard credit cards and bank debit cards through a secure SSL encrypted payment platform. We also accept electronic funds transfers (Please note that there may be a delay in delivery time for the latter payment option to allow time for funds transfer to be confirmed).



Shipping rate are based on a standard shipping option for parcels up to 5kg to any location within South Africa. Parcels over the weight limit may incur additional charges. Orders from outside South Africa may incur additional charges and may be subject to duty payments. Duty are for the customer’s account and are calculated by the relevant customs authority.

Shipping is only offered to Southern African countries (including South Africa, Lesotho, Swaziland, Zimbabwe, Mozambique, Botswana, Namibia, Malawi and Tanzania) at this time.



We make every effort to ensure that your order is delivered to you in perfect condition. Should you receive damaged goods, have missing items in your package or if you have changed your mind regarding your purchase please contact our office within 7 days of receipt of goods for assistance.

Return requests or package concerns can be emailed to Our support team will outline next steps and may request supporting information about your package in order to be able to assist you accordingly.

Please note:

  • Returned goods must not be opened or used and must be returned in its original product container
  • Only goods purchased from our online store ( can be returned to our offices. Products purchased on partner websites or other store locations must be returned to the respective retailer in accordance with their returns and refund policies.
  • Any shipping costs associated with returning or exchanging goods will be for the customer’s account.
  • Damaged or tampered parcels should be noted to the courier upon receipt of the delivery. In the case of obvious tampering please do not accept parcels and return good to the courier.
  • Refunds can only be made to the account from which payment was initiated.




To request a product exchange please email with your product  exchange request. Any price differences as a result of the exchange will need to be settled before the goods can be dispatched. Should you qualify for a credit, the credit amount will be allocated to your account and can be used for future orders. No cash refunds will be processed in the case of product exchanges

 Please note, no product exchanges can be processed once the goods have been shipped. Should you wish to return received goods to our offices please refer to our returns policy for guidance.